Commitment to excellence in service and support

Your feedback gives us an opportunity to improve our products and services to best suit your needs. Help us remain a service of choice by sharing your thoughts with us. 

Feedback Form

If you have an idea, compliment, concern or compliant to share with us, please tell us using the form below.  All feedback provided will be handled confidentially.  

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This field is for validation purposes and should be left unchanged.

For a paper-based option, you can download our editable and printable feedback form and return it to your support worker or reception. 

NDIS Quality & Safeguards Commission

If you would rather speak with someone else, the NDIS Commission can take complaints about:

The Australian Human Rights Commission

The Australian Human Rights Commission is an independent third party which investigates complaints about discrimination and human rights breaches. It does not act as an advocate or legal representative for a party to a complaint. The complaint process is simple, free and flexible.

Rights Information and Advocacy Centre

Rights Information and Advocacy Centre (RIAC) is a not-for-profit organisation that builds the capacity and wellbeing of individuals, families, carers and communities through advocacy and support services.


The Victorian Advocacy League for Individuals with Disability (VALID) is the peak organisation in the Victorian disability sector representing adults with an intellectual disability and their families. VALID is run by and for people with disability and family members.